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Warranty Limitations
The warranty is limited in that it is provided to you, the original purchaser and owner. The Sklar Peppler Warranty does not apply to furniture that has been abused or used in a business environment and/or for commercial purposes. The Sklar Peppler Warranty only applies to furniture used for normal residential purposes.
Our warranty does not cover products sold in “distressed” or “as is” condition, products sold “second hand” or products purchased from a retailer, or any other form of reseller not authorized by Sklar Peppler to sell our products.
All of the limited Warranties set forth below are subject to these Warranty Limitations.
Frames
A limited Lifetime Warranty applies to all frames used in sofas, love seats, upholstered chairs, ottomans, sectionals, and sleepers. Sklar Peppler warrants these components to you, the original retail purchaser, to be free from material and manufacturing defects.
Sklar Peppler Limited Warranty, “Lifetime” is defined by the life of the original cover. Recovering the frame voids all warranties because in recovering, some or all components may be changed. This warranty does not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping damage. Because of craftsmanship involved and the natural materials used in the manufacturing process, minor variations will occur from piece to piece. Therefore, this warranty does not cover such minor differences between floor samples and a customer’s custom order.
Sklar Peppler will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Sklar Peppler or a repair center designated by the Customer Service Department of Sklar Peppler, at no charge to the original purchaser. After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Springs
Five (5) year Limited Warranty. The metal spring systems are sinuous, wire seat springs, and where applicable, back springs, and are secured by heavy gauge tie wires clipped at all intersections. Sklar Peppler warrants these systems to you, the original retail purchaser, for 5 years from date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. Sklar Peppler will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Sklar Peppler, or a repair center designated by the Customer Service Department of Sklar Peppler at no charge to the original purchaser. After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Cushioning
Conventional Cushions
Sklar Peppler warrants to you, the original retail purchaser, protections against abnormal loss of resiliency of the upholstered furniture for two (2) years, as long as it is used under normal wear and other normal conditions. Our warranty is against abnormal softening of the poly core under normal use as well as any failure caused by workmanship or manufacturing defects. All cushions soften with use and, according to published findings from the furniture/ foam joint industry committee, up to 25% loss in I.L.D. is acceptable performance. There is no warranty against polyester fiber packing or softening. Labor, shipping and handling charges are covered for one (1) year from the date of original purchase. After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Feather blend Cushions/Pillows
Sklar Peppler provides a two (2) year warranty on the foam core. The warranty covers the loss of resiliency. The loss of resiliency should not be confused with normal softening and flattening that will occur in all foam as a result of use or aging. This warranty does not cover the fiber breakdown that will occur with normal use. After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Sklar Peppler provides a two (2) year warranty on the Featherblend fill and down-proof ticking supplied by Pacific Coast Feather Co. After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Sleeper Mechanisms
One (1) year limited warranty. Sklar Peppler warrants to you, the original retail purchaser, protection against manufacturing defects of the sleeper mechanisms, for one (1) year. This warranty applies under normal, non-commercial use.
Sklar Peppler will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Sklar Peppler, or a repair center designated by the Customer Service Department of Sklar Peppler at no charge to the original purchaser. After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Sleeper Mattresses
Three (3) year limited warranty (pro-rated). Sklar Peppler warrants to you, the original retail purchaser, for three (3) years, the innerspring sleeper mattress, excluding cover, against manufacturing defects and the loss of foam resiliency under normal, non-commercial conditions. Softening of foam is a normal condition and does not constitute the loss of resilience.
This warranty begins on the date of purchase. During the first year, the mattress will be repaired or replaced at no cost to the purchaser. Sklar Peppler will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Sklar Peppler, or a repair center designated by the Customer Service Department of Sklar Peppler at no charge to the original purchaser. After the first year of use, the mattress will be replaced on the following pro-rated basis:
Percent of Replacement |
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Years in Use
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Cost Paid by Customer
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1 but less than 2
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10%
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2 but less than 3
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20%
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After one year from the date of purchase, the purchaser will be responsible for labor, packing, and all shipping and transportation costs.
Upholstery Fabric
Sklar Peppler warrants to you, the original retail purchaser, for one (1) year from the date of purchase, all upholstery fabrics against seam slippage, fraying, and dye transfers.
The coverings warranty does not cover fading or stains from spills such as acids, solvents, dyes, ink, paint, other corrosive chemicals or bodily fluids. We caution the consumer against improper cleaning abuse, negligence, treating of covering with chemical products, and exposure of coverings to sunlight, bright or extreme heat, since each can cause damage to the covering that is not protected by this warranty. SKLAR PEPPLER VOIDS ITS CUSHION AND COVERING WARRANTY IF ANY NON-AUTHORIZED AFTER-MARKET SOIL PROTECTION CHEMICAL IS APPLIED, as such chemicals can cause latex deterioration, seam slippage, discoloration and can damage filler materials.
Sklar Peppler will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Sklar Peppler, or a repair center designated by the Customer Service Department of Sklar Peppler at no charge to the original purchaser. After one year from the date of purchase, the purchaser will be responsible for parts, labor, packing, and all shipping and transportation costs.
Tailoring, Pillows, Legs and Other Considerations
One (1) year limited warranty. Sklar Peppler further warrants, for one (1) year from purchase date, that your furniture will be free of tailoring and padding defects. This includes such occurrences as seam or button failures. The warranty also covers wooden and plastic legs for a period of one year to be free of manufacturing defects. After one year from the date of purchase, the purchaser will be responsible for parts, labor, packing, and all shipping and transportation costs.
A word about polyester fiber-filled backs and pillows. The particular comfort and appearance achieved only with fiber is highly desirable. But polyester fiber of even the highest quality will pack to some extent over time as the individual fibers gradually align and pack together. This characteristic is not considered a defect under this warranty. Fortunately, the fibers can be separated by hand and “re-fluffed” to near-new condition. Attached backs with fiber filling are zippered, when practical, to allow easy access for adjusting or adding filling.
Limitations and Exclusions
While Sklar Peppler believes its warranty is a good one, there are some limits to it. The following things will limit or exclude coverage under this warranty.
Implied Warranties
SKLAR PEPPLER MAKES NO IMPLIED WARRANTIES OF MERCHANTABLITY OF FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. By “implied warranties” Sklar Peppler means warranties that the law sometimes implies to have been given by the seller even though they are not set out in writing. (Some states do not allow exclusion or limitation on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you).
Place of Purchase
This warranty protects you, only when you purchase Sklar Peppler furniture from an Authorized Sklar Peppler Retailer.
Product care and Maintenance
Cushion Care and Maintenance
You can prolong cushion life and keep your cushions looking fresh by turning and rotating them regularly. You may also want to regulate the cushion core and polyester wrap by unzipping the casing and adjusting the fit of the core and polyester wrap. We do not suggest removing the cushion core from the casing.
Fluff your cushions and pillows regularly for consistent fill distribution. Turn and rotate your cushions regularly for even wear. Vacuum cushions regularly for maximum resiliency. Occasionally a feather will work its way through the upholstery. This is normal and to be expected.
Upholstery Care and Maintenance
It’s important to keep your furniture looking its best. Good care should be a regular routine.
- Vacuum cushions once each week
- Never brush any fabric with a stiff fiber or metal brush
- Reverse, rotate and fluff seat and back cushions often to retain original softness and resiliency
- For long life, protect your furniture from direct sunlight
Service
To request service under this warranty, contact the authorized Sklar Peppler Retailer from whom you purchased your furniture. Please provide a digital photo of the damage and Proof of Purchase. The Retailer will, in turn, contact Sklar Peppler Company. The warranty parts will be sent to the original retailer only: no drop shipments to the end consumer. Certain defects may be repaired in your home with our authorization. If the repair cannot be completed in your home, arrangements must be made with the Retailer to transport the furniture to the Retail location. The Sklar Peppler Warranty does not include the cost, if any, of transportation to or from the retail location. The Retailer will contact our Factory Service Center to schedule a pick up from the Retailer and subsequent service. The Sklar Peppler Warranty does not include the cost of transporting the furniture to and from the Factory Service Center after one (1) year from the date of purchase. |